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Refund Policy

Last updated: 4/15/2025

1. Overview

At Magic Media AI, we strive to ensure complete satisfaction with our AI-powered media optimization services. This refund policy outlines the terms and conditions for requesting and receiving refunds for our subscription plans and services.

2. Subscription Refunds

2.1 Cancellation Period

You may cancel your subscription and request a refund within 7 days of your initial purchase. This is considered our "satisfaction guarantee" period.

2.2 Eligibility Criteria

  • The request must be made within 7 days of purchase
  • Your account must be in good standing
  • Usage during the trial period must not exceed reasonable limits
  • You must provide a valid reason for the refund request

3. Non-Refundable Items

The following are not eligible for refunds:

  • Subscriptions after the 7-day satisfaction guarantee period
  • Usage fees for media processing already completed
  • Add-on services or features once utilized
  • Accounts terminated due to violations of our Terms of Service

4. Refund Process

4.1 How to Request a Refund

To request a refund:

  • Email us at krishdesai044@gmail.com
  • Include your account email and subscription details
  • Provide the reason for your refund request
  • Include any relevant transaction information

4.2 Processing Time

Refund requests are typically processed within 5-7 business days. Once approved, the refund will be issued to the original payment method used for the purchase.

5. Subscription Cancellation

Canceling your subscription will stop future billing but will not automatically trigger a refund. You will continue to have access to the service until the end of your current billing period.

6. Special Circumstances

We may consider refund requests outside of the standard policy in cases of:

  • Technical issues that severely impact service usage
  • Billing errors or duplicate charges
  • Service unavailability for extended periods
  • Other exceptional circumstances (evaluated case by case)

7. Contact Information

For any questions about our refund policy or to request a refund, please contact our support team at: krishdesai044@gmail.com

8. Changes to This Policy

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after any changes indicates your acceptance of the new terms.